For being a profitable organization customer acquisition, retention and engagement is the principle priority. It is important to train and groom customer oriented professionals who can communicate, influence and be effectively engage with stakeholders and customers who matter. This builds identity of being a "Customer-centric Organization" with internal and external customer focus. This course gives you an insight on the essential competencies required for evolving as Customer Oriented Organizations.
This course comprises of:
1. Communication skills
2. Active Listening skills
3. Influencing skills
4. Customer orientation
5. Analyzing issues and solving problems
6. Interpersonal and conflict resolution skills
7. Negotiation skills
8. Emotional intelligence
Learning content highlights -
2. Reading material:
Certificate on completion of final quiz titled 'Enabling Customer Engagement'. View the sample certificate for reference purpose: Certification of Completion
The content of this course is IP protected. However, at the end of course you will be provided with the downloaded links for future reference. The link also ensures that all updates are available to you in real time.
Niket Karajagi is a Mechanical Engineer, MBA in International Business Management with meritorious credentials, Author, Tech-Educator, Podcaster, Blogger, ICF accredited Business Coach, and an Organization Development facilitator. He has over 25,000 hours of consulting and training experience while having contributed to over 175 organizations worldwide. He has trained and coached well over 2,00,000 leaders and managers globally in various behavioral and management areas. He has designed and implemented over 120 training titles and OD interventions for organization scale-up, change, and transformation. He contributes to technology, manufacturing, automotive, information technology, FMCG, logistics, financial sector, telecom, services, pharmaceutical, realty, and media houses regularly. His body of knowledge is now under patenting after having been through successful implementation and validation. He is a certified coach for Marshall Goldsmith's renowned Stakeholder Centered Coaching Process and 360-degree assessment to coach Global Leaders of Future competencies. Niket today is implementing various change management and business scale-up interventions in European organizations. He is also a certified MBTI, FIRO-B practitioner, a DISC assessor & trainer, and a Saville Certified Assessor with International Accreditation. He is also a certified Emotional Intelligence and Appreciative Enquiry practitioner.
Niket is Certified in Entrepreneurship from WhartonOnline and is also Certified in Design Thinking from the University of Virginia. He has a rich and diverse corporate experience of over a decade in various senior management positions in India and overseas. His successful career map includes tenure ship as a profit center head, direct and institutional sales, marketing, customer support, advertising and product management, business consulting, channel management, franchise management, managing large-scale operations, training, and human resource development. His corporate career comprises of start-ups and business turnaround and transformation. As a corporate and business professional, his strategic experiences are shaped by the Trinity of Corporate-Social- Government enterprises' contributions. He has undergone training in the USA in "Process of Selling a Change." He is a Master Practitioner of Neurolinguistic Programming (NLP) certified by The National Federation of Neurolinguistic Psychology, USA.
As an entrepreneur, he founded Atyaasaa Consulting Private Limited, Pune, India, to contribute to Indian business and people's needs. He is actively involved in developing skill-sets at the grass-roots levels like academic organizations, SME’s and NGO’s worldwide. Atyaasaa also has global partnerships for people and organization development. Thus, Atyaasaa is a strategic human development partner to top-notch ethical brands worldwide. Atyaasaa as a brand is a journey of “Awakening Human and Business Excellence” through training interventions, coaching, research, people, and business consulting.
He also founded Atyaasaa Consulting Foundation to contribute to society's intellectual development at large at the bottom of the pyramid. His thought is that empowerment must commence at the grass-root levels. The foundation works in the area of development of blue-collared workforce and education projects with Academic Institutions.
Niket also founded AtyaasaaOnline to pioneer a Tech-Education initiative in the area of Management & Leadership Behaviours. It intends to create a borderless learning portal to take knowledge beyond boundaries. AtyaasaaOnline also contributes to learning and development as a differentiated blended learning portal.
Niket has Authored the book Zen the Essence of Excellence in Leadership, which is available as an eBook on Amazon and the Atyaasaa Publication Portal. The book brings the aspect of Spiritual Quotient to Corporate Leaders. It is a book that can be read repeatedly, and his Zen sutras create varying Zen moments of truth in each read.
Atyaasaa's tree of knowledge is crafted by his passion for creating business excellence through transformational OD interventions.
As a professional coach, he is committed to developing his protégés as growth enablers for their organizations. As a mentor, he acts as an alchemist of human and business excellence. He inspires passion and imparts the necessary life skills to emerge as a potent change agent.
Niket believes in a research-based scientific and systematic analytic approach towards coaching and training interventions. Hence, his interventions always start with an in-depth protégé profile analysis based on validated behavioral diagnostic techniques and psychometric instruments. Furthermore, analytical tools and managerial inputs are regularly utilized by him for customizing the implementation strategy and staged data for each protégé. He has a support team that specializes in designing and developing coaching and learning strategies. The andragogy (adult learning methodology) used by him is a blend of diverse methods like multimedia, discussions, case studies, simulations, and self-initiated insights. To make the process result-oriented, concrete, time-bound goals are determined for the protégé, which is reviewed by him periodically. Being fundamentally ROI oriented, he believes in the quantitative measurement of coaching and training effectiveness. He has an extensive inventory of customized coaching and OD intervention models exclusively for top executives and key talent.
In the process of evolving as an entrepreneur, he is incessantly burgeoning into various verticals related to the people domain and focussed on the creation of a global OD brand, "Atyaasaa," which essentially means facing the “Truth.”
Frequently Asked Questions
The AtyaasaaOnline advantage:
- Backed by 18 years of Professional Coaching, Training & Consulting experience
- Over 165 clients world wide and growing
- More than 2,00,000 Leaders Coached & Trained worldwide
- More than 25,000 hours of face to face Coaching and Training experience
- AtyaasaaOnline content developed by professionals from Corporate background
- Investment of more than 1,00,000 man hours of development work to bring you these courses
- Atyaasaa a recognised brand in the domain of Coaching and Consulting